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Process C: Constructing a new fence where the adjoining owner’s land is vacant

Except where there is an agreement or a court order in place, you cannot recover any of the costs from the adjoining land that is vacant for constructing a sufficient fence unless or until the current owner of the adjoining land: has completed a substantial building or structure on the land; has...
Dividing fences
23 Jul 2021

Process A: Constructing a new fence on developed land

Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act, therefore when issues with a dividing fence occur it is best to approach the owner of the adjoining land and try to resolve matters together. In order to reach agreement with a...
Dividing fences
22 Jul 2021

Emergency repairs and services

Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
22 Apr 2021

Consumer complaint contacts

The following organisations may be able to help you when you have a dispute or complaint. Categories: consumer protection agencies legal services various industry areas While this list highlights selected contacts in each category, there are others available. Consumer protection agencies Consumer...
Complaints
20 Apr 2021

BBQ gas cylinder changes

WATCH
New valves on LPG cylinders From 1 April 2021 LP Gas cylinders with new valves are being phased in. When you next exchange your BBQ or outdoor gas appliance LP Gas cylinder after 1 April 2021, you may receive a cylinder with the new valve. You won’t need to replace your BBQ or outdoor gas appliance...
Gas installations
15 Apr 2021

Safe use of portable generators

If your electricity has been interrupted, a portable generator can be a convenient way to maintain power to some appliances. However, it can pose serious health and safety risks if not installed or used correctly. To safely use a generator to power your house or office electrical installation you...
Electrical appliances
15 Apr 2021

Fuel wholesaler and retailer obligations

Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
14 Apr 2021

Terminal Gate Pricing

Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
14 Apr 2021

Cancelling a contract to buy a car

Licensed dealers in Australia are required to provide you with a copy of a contract for sale when you decide to buy a car. This contract becomes legally binding once it’s signed by car buyer and seller. It is important to note cooling-off periods don’t apply to car purchase contracts in Western...
Buying a vehicle or boat
16 Feb 2021

How we can help you

Consumer Protection, a division of the Department of Energy, Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia. From the simple act of purchasing the weekly groceries at the supermarket to the complexities of signing a contract to buy a house...
About us
14 Jan 2021

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Publications

Building disputes monthly report – December 2022

READ
An overview of building disputes for the month of December.
Building and Energy
Reports
14 Mar 2023

Pets campaign poster A3

READWATCH
Click the PDF link above to download your Betty and Barney 'new pet buyers - know your rights' poster today! Free promotional material such as the 'new pet buyers - know your rights' poster or pet...
Consumer Protection
Poster
16 Feb 2023

Competition terms and conditions

Keep baby safe giveaway 1. General 1.1 Instructions on how to enter and other details contained within promotional advertisements for the competition form part of the conditions of entry. 1.2...
Consumer Protection
Information
07 Mar 2024

Funeral pricing code compliance checklist

READ
This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral...
Consumer Protection
Checklist
22 Dec 2022

Funeral price list template

READ
The funeral information you must show is set in the Funeral Pricing Code of Practice . The following is an example of the way the required funeral information can be displayed. Template for funeral...
Consumer Protection
Template
22 Dec 2022

Advice when contacting a pet seller

Advice when contacting a pet seller Always call first to try and resolve dispute privately. Be clear about specific details surrounding the issue. Be clear about how you would like to resolve the...
Consumer Protection
Template
14 Dec 2022

Public Register - Adjudicators

READ
Adjudicators who are currently registered under the Building and Construction Industry (Security of Payment) Act 2021 to determine adjudication applications in Western Australia.
Building and Energy
Register
08 Aug 2022

Empowering Consumers with Disability Forum

WATCH
CP 50 daisy logo
CP 50 daisy logo, by CP
Empowering Consumers with Disability Forum Tuesday 30 August 2022 9.30am - 3pm RAC Arena, 700 Wellington Street, Perth This is an in-person and invitation only...
Consumer Protection
Information
25 Aug 2022

A guide to building a home in challenging times

READ
The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and...
Building and Energy
Guide / handbook
25 May 2022

Indian Oceans and Territories Scam Posters

READWATCH
Posters
Scam posters in different languages
Scam posters in different languages, by Consumer Protection
Scam posters in different languages, by Consumer Protection Look out for scams If you get a message that says: Police will arrest you for not paying your...
Consumer Protection
Poster
05 Jul 2023

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Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 21 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
20 Feb 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 14 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
13 Feb 2024

Commissioner's Blog: When expectation vs reality doesn’t match on Valentine’s Day

Sending your loved one wilted flowers on Valentine’s Day probably won’t get you the reaction you were hoping for. Before you get a bunch of dead roses thrown in your face, Consumer Protection hopes there’s time to explain you have rights under Australian Consumer Law (ACL). Consumer guarantees kick in on products purchased through Australian-based stores, including online. When a V-Day gift...
Consumer Protection
Media release
12 Feb 2024

Love hurts – losses soar to romance scams

WA losses to romance and dating scams surged 27 per cent to $3.7 million in 2023 Valentine’s Day warning to listen to your head when looking for love online AI deepfake images being used in video calls, advice to only meet in person New figures reveal financial losses to romance and dating scams hit a staggering $3.7 million in Western Australia in 2023, prompting a fresh warning from Consumer...
Consumer Protection
Media release
08 Feb 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 7 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents...
Consumer Protection
Media release
06 Feb 2024

Warning for boxing fans to dodge blows from scalpers

Look out for ticket scalpers and scammers if major boxing event sells out Multiple offenders issued $2,000 infringement notices for recent Coldplay concerts Advice to only buy tickets from authorised seller Ticketek, or its official resale platform Boxing fans who may miss out on tickets to a premium world title event in May are being reminded to avoid getting knocked out by ticket scalpers and...
Consumer Protection
Media release
05 Feb 2024

Cash is king… or is it?

“Businesses have to accept legal tender.” It’s a comment we hear a lot at Consumer Protection, so I wanted to take the opportunity to clear this up and let you know what the law says about it. Businesses can choose which payment types they accept. It is legal for a business to specify the terms and conditions that they will supply goods and services. This includes whether they will accept cash...
Consumer Protection
Media release
05 Feb 2024

Paver pays for taking money without doing work

Tradie from The Vines to pay $7,535 for accepting money and failing to deliver Charged consumer 50 per cent deposit for paving work, but not refunded Advice for consumers to only pay small deposits to reduce risk A paver who took more than $2,500 from a customer and failed to undertake any work has been ordered to refund the money and pay a further $5,000 in fines and costs, following a...
Consumer Protection
Media release
01 Feb 2024

Liquidation of FTD Construction Pty Ltd

Building and Energy is advising property owners affected by the liquidation of FTD Construction Pty Ltd to contact their home indemnity insurance (HII) provider, QBE Insurance, if they have not already done so. The Perth building company appointed liquidators yesterday (29 January 2024). In September 2023, the Building Services Board refused to renew the building contractor registration of FTD...
Building and Energy
Media release
30 Jan 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 31 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
30 Jan 2024

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