Consumer

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The vocational education and training (VET FEE-HELP) scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Aboriginal consumers
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
Electrical installations
A review of the regulation of consignment sales under the Motor Vehicle Dealers Act 1973 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider whether the regulation of consignment sales should continue in its current form. Review finding A...
Consultations
There are rules for funeral directors to follow to help consumers compare funeral packages or manage a pre-paid funeral contract. Funeral directors must: be transparent with their pricing, not make incorrect or misleading statements and not offer unfair contract terms or engage in unfair market...
Services
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Your consumer rights
Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Energy, Mines, Industry Regulation and...
Responsibilities
New prepaid funeral code – what it means for industry Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral industry. The code ensures any funds are managed within secure investments under the name of...
Business tools
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Responsibilities
Short-term rental accommodation has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holiday-makers and business travellers are looking for alternatives to traditional accommodation. Information below addresses the...
Holiday accommodation
Reforming WA's accident towing industry - outcome of consultation. The consultation report summarises what stakeholders told us about problems with Western Australia’s accident towing industry and options for regulating the industry.
Towing CRIS industry icon
Towing CRIS industry icon, by Consumer Protection
Towing industry reforms...
Consultations

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Publications

Retirement Village Reform - Formal advice on Decision Regulatory Impact Statement (DRIS) Thank you for your email of 13 December 2021 which provided the final Decision Regulatory Impact Statement (...
Consumer Protection
Notice
02 Aug 2022
Proposals for Reform of the Regulation of Motor Vehicle Consignment Sales Decision Regulatory Impact Statement (DRIS) The review under the Motor Vehicle Dealers Act 1973 (WA) (MVDA) has been...
Consumer Protection
Reports
29 Apr 2022
A review of the Retirement Villages Act 1992 has been completed by Consumer Protection. The purpose of the review was to consider ways to improve consumer protections for residents and prospective...
Consumer Protection
Reports
02 Aug 2022
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
30 Mar 2022
The motor vehicle dealer industry in Western Australia is regulated under the Motor Vehicle Dealers Act 1973 . The Department of Energy, Mines, Industry Regulation and Safety is responsible for the...
Consumer Protection
Guide / handbook
12 Apr 2024
This paper represents the second stage of the review of the laws applying to motor vehicle dealers and motor vehicle repairers operating in Western Australia and will pave the way for establishing...
Consumer Protection
Consultations / public comment
10 Mar 2022
Important Please read the Western Australian Treasury Corporation (WATC) Disclaimer, WATC IP Statement and DMIRS Statement below. Introduction The Western Australian Treasury Corporation (WATC)...
Consumer Protection
Reports
04 Dec 2023
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022
The Consultation Report summarises the outcome of public consultation undertaken by Consumer Protection in August 2020. The consultation sought stakeholders’ views about the need for industry reforms...
Consumer Protection
Reports
24 Feb 2022
Important Please note, this discussion paper was amended on 29 March 2022 to rectify an error on page 9 of the paper that stated that 90% of associations fall within the Tier 1 financial reporting...
Consumer Protection
Discussion paper
05 Apr 2022

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Announcements

Owners of recalled double-door BeefEater fridges are urged to immediately turn them off and arrange a refund or replacement, even if the appliance was previously repaired. The BeefEater BS28200 double-door fridge and the BS28130 single-door model have been recalled nationally due to electrical fire risks. The recall followed action by WA’s electrical safety regulator , Building and Energy, which...
Building and Energy
Media release
25 Jan 2024
You’ve got your outfit picked and you know all the words to your favourite band’s songs – then they cancel as a headlining act. There are other bands to see but you’re still disappointed and you assume you’re not entitled to a refund. Well, that’s not entirely true. You have rights under Australian Consumer Law (ACL) when things go wrong and an event is cancelled or has a major change (such as...
Consumer Protection
Media release
24 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 24 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 33 cents...
Consumer Protection
Media release
23 Jan 2024
With the recent drownings and near-drownings in Perth, it is a critical reminder to take water safety seriously. Drowning is a silent killer. It can happen to young children within just 20 seconds and in as little as 3cm of water. Figures from Royal Life Saving Australia show 281 people lost their lives to drowning across Australia in 2022-23, including 23 kids under 14 years old. They estimate...
Consumer Protection
Media release
17 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
16 Jan 2024
Media statement from Commerce Minister Sue Ellery Most significant reforms to Western Australia's building laws in over a decade Initial focus on improvements to design and construction of high-rise buildings, including apartments Strengthened laws to protect consumers and ensure a high-quality construction The Cook Government has announced landmark reforms to the State's building laws and will...
Building and Energy
Media release
20 Dec 2023
Independent retailers offered Perth metro's cheapest fuel in 2023 Record daily price movements demonstrate value of using FuelWatch to shop around FuelWatch attracted 1.3 million visits a month in 2023 Savvy motorists could save more than $1,200 a year by shopping around for their fuel, according to new data released by FuelWatch. FuelWatch data has revealed independent retailers Vibe, Atlas Fuel...
Consumer Protection
Media release
12 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 10 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
09 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents per...
Consumer Protection
Media release
02 Jan 2024
Unlicensed motor vehicle dealers are a danger to the community and they’re illegal. The vehicles sold can be riddled with problems, possibly making them unroadworthy. This puts you and other road users at risk, which could result in a serious accident or even death. These so-called ‘dodgy dealers’ also don’t offer warranties that are required by law on their second-hand vehicles. This means if...
Consumer Protection
Media release
02 Jan 2024

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